Skip to content
MTN Rent a Car
العربية

Rental policy

Please read these terms before you book. By booking with MTN Rent a Car you agree to them and to our privacy policy. Updated October 2026.

The car

  • Every car is delivered clean and in good condition. Any existing mark or damage is recorded and photographed with you at handover.
  • From handover until return, the car is the renter's responsibility.
  • Return the car in the condition you received it, at the agreed time.
  • MTN may take the car back at any time, at the renter's cost, if the agreement is broken.

Insurance

  • Every car in our fleet comes with comprehensive insurance, in line with UAE law. There is no third-party-only option.
  • The insurance does not cover, among other cases: a car sub-let without our written consent; a driver under the influence of alcohol or drugs; a driver who is not registered on the rental agreement.
  • Each claim follows the insurer's terms and UAE law.

Rental period

  • A rental day is 24 hours from the handover time.
  • Late return: up to 59 minutes is free; 60–119 minutes is charged half a day; 120 minutes or more is charged a full day.
  • Early return: unused days are not refunded.
  • Extensions are possible once the rental has started, subject to availability, at the daily rate.

Delivery and travel

  • Delivery and collection anywhere in Dubai are free.
  • The car may not leave the UAE without our written permission, which MTN may grant or refuse.
  • Airport pick-up and drop-off at DXB are available; please give us your flight number so the car is ready at the right terminal and time.

Drivers

  • The booking must be in the name of the main driver, and that name must match the rental agreement.
  • UAE residents: a valid Emirates ID or passport with residence visa, and a valid UAE driving licence.
  • Visitors: passport with entry stamp, and a driving licence from your home country (an International Driving Permit where required).
  • Additional drivers are free of charge when they meet the same requirements and are registered on the agreement.

Payment, fines and Salik

  • We accept cash and Visa or Mastercard in the renter's own name. Another person's card is accepted only if the card holder is present and signs a card authority form.
  • Traffic fines, Salik tolls and any other charges incurred during the rental are paid by the renter.

Not allowed

MTN may end the rental and charge for any loss or damage when the car is used in any of these ways:

  • Reckless or deliberate damage by the driver or passengers.
  • Rolling or tipping the car, or damage to the roof or underside.
  • Sitting or standing on the roof; striking overhead objects such as trees, bridges or car-park barriers.
  • Driving on a flat tyre or with a warning light on, using the wrong fuel, or losing the keys.
  • Driving under the influence of alcohol or drugs.
  • Smoking in the car, or returning it excessively dirty.
  • Fitting anything to the car without our approval, or leaving it unlocked or with the keys inside.
  • Any illegal use of the car.

Cancellation and refunds

  • Daily, weekly and monthly rentals: free cancellation up to 24 hours before the rental starts. Later cancellations and no-shows are charged in full.
  • Hourly bookings and packages: the deposit is non-refundable once the booking is confirmed.
  • Airport transfers: free cancellation with at least 48 hours' notice; later cancellations and no-shows are charged in full.
  • Chauffeur services: MTN may end the service and charge in full if passengers carry out illegal activity, carry illegal substances, smoke in the car, or if anyone under 21 has alcohol without an adult.
  • Cancel by phone, WhatsApp or email, and keep our written confirmation.
  • Refunds are made within one week of the end of the service, to the same card or account used to pay; card payments are not refunded in cash.
  • Please take your belongings with you; MTN is not liable for items left in the car.

Law

These terms apply to every rental from the date above. MTN may update them with notice. Rentals are also subject to the rental agreement, the insurer's terms and UAE law; any dispute is settled by the courts of Dubai, United Arab Emirates.